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Why is there a monthly fee?

To pay for the monthly SIM card contract, the data and SMS costs. You Panic Button is continuously connected and communicating with the mySOS server.


How long does the battery last?

Under normal circumstance the battery will last between 4-6 days. Battery life can be affected by numerous things; for example bad GSM coverage, multiple emergency activations or if unit struggles to get a GPS position.

The mySOS system will send a low battery notification SMS to your mobile device once the Panic Button battery goes below 20% (provided the Panic Button is connected).


Meaning of the flashing LED’s

Green LED – indicates GSM network connection status
  Single flash every 3 seconds – device is connected to GSM network but not connected to data network and mySOS servers
  Double flash every 3 seconds – device is connected to GPRS network (this means that it is connected to the mySOS servers)

Blue LED – when NOT on charge
  Off – GPS chip is in sleep mode (will happen when device is stationary)
  Long flash every 3 seconds – device does not yet have a GPS position
  Single short flash every 3 seconds – device has valid GPS position
  Continuous rapid short flashes – battery low

Blue LED – when ON charge
  Off – Panic Button is not charging or is fully charged
  On – Panic Button is charging


How can I test the Panic Button without alerting my emergency contacts?

1)  Login to mySOS webpage.
2)  Click on "My Panic Buttons" in the left menu.
3)  Click on the "Test" button to initiate testing wizard.


How do I switch the unit off?

Press the side button and the SOS button simultaneously. The unit will vibrate and the LED’s will go off. Pressing the side button when the unit is switched off will switch the unit on again.


Low battery notification

Once the Panic Button battery level drops below 20% it will send a notification to the mySOS servers. We will then send an SMS to your mobile phone to warn you that the Panic Button battery is low.
You can disable this functionality from the user login section on the mySOS webpage (once logged in, select "My Panic Buttons", the "Settings")


Is the Panic Button waterproof?

The Panic Button is splash proof but should not be worn while swimming, showering or in the bath. It will withstand rain and small quantities of liquid dropped on it.


Where can I view my Panic Button settings or details of emergencies that I activated?

When you log in on the mySOS webpage you can view all your details, your emergency contact details, status & settings of your Panic Buttons and all the emergencies that have been activated.


How do I change my details or my emergency contacts?

When you log in on the mySOS webpage you can view and edit all your details as well as you emergency contact details.


How does the Panic Button determine my location?

The Panic Button contains a GPS unit that is used to determine your location. It uses assisted GPS (where available) to save power and to improve the time needed to obtain a location. This location is transmitted to the mySOS servers when you activate an emergency.

Ensuring that you Panic Button has a clear skyview will ensure that a location is obtained quicker and has better accuracy.


Do I need the mySOS app installed to use this Panic Button?

No, you do not need to have the mySOS app installed to use the Panic Button. You do not even need to have your phone with you.
But it is still a good idea to install the mySOS app as there are a lot of other features in the app that are not available on the Panic Button.